Request a free product sample pack today
We can answer your questions via phone email fax or via our Interactive Live Support link available at the bottom of each page. Contact us today with your Artificial Grass related questions.
Please note all deliveries are carried out by a single man multi-drop driver. The driver may require your assistance to unload large orders. If help is unavailable please contact us for a quote using a 2 man service before placing a order.
The most common vehicle used is a 7.5 ton lorry which is usually able to go anywhere where your council bin lorry can access. Please note that the driver will not have any handling equipment and therefore will not be able to move the rolls from the place of unloading. If you feel you may have access problems or restrictions please advise us at the time of ordering.
PLEASE DO NOT SIGN FOR THE ARTIFICIAL GRASS IF YOU FEEL IT HAS BEEN BENT OR DAMAGED IN ANY WAY.
Please sign the drivers paperwork as "UNCHECKED"
If you provide the driver with a signature you are accepting the goods have been delivered in perfect condition. We will not be able to make a claim on your behalf for damages if the delivery company can provide us with a copy of your signature.
Deliveries will be to the main entrance to your premises, the driver is not permitted to enter your premises. (The handling of the artificial grass is heavy & the roll cannot be bent, it may be easier to leave it outside until ready to be fitted)
You must inform us of any parking or access difficulties that may be encountered. We will pass this information on to the delivery company. If access is not possible for any reason the carrier will unload at the nearest possible location. (Single drivers with no handling equipment may be used, therefore they may not be able to carry your artificial grass far from the place of unloading)
It will be necessary for the driver to obtain a signature for this delivery. The driver is allocated a maximum of 15 minutes to off load and obtain a signature
We are unable to give a precise delivery time unless it has been agreed by telephone, the standard delivery service used is within 3 working days. As we have no control over the deliveries after they leave our warehouse we cannot be held responsible for delivery delays & no compensation will be payable by ourselves.